Shipping & Delivery
All orders are shipped via SF Express, FedEx, or DHL. Other couriers may be adopted due to unexpected reasons, including but not limited to internal stock transfer, without prior notice. Rates are determined by weight and destination at the point of purchase. Delivery charges will be added to your order at the checkout stage and you can check the rates before placing an order.
HEXA.GO does not ship to P.O. addresses and multiple addresses per order.
Remarks: Please be aware that international deliveries may charge import duties and taxes for your package. Make note of the following to avoid dispatch delays:
All deliveries may require either an electronic or a physical signature from you to receive the order.
You will be charged for the shipping costs back to hard graft if a parcel is returned due to the following reasons:
- The shipping address was incomplete or incorrect
- You refused to accept the parcel
- You did not pick up the parcel at the collection point in time
CUSTOM DUTIES AND IMPORT TAXES
Prices displayed on the website are exclusive of duties and taxes. At this point of purchase, all customs duties and import taxes will be paid on a Delivery Duty Unpaid (DDU) basis, which also applies to orders that are qualified for free shipping.
These charges will be based on the total merchandise value and shipping destination before any discounts have been applied. Please note these charges are passed to your local customs authorities and therefore are non-refundable.
DELIVERY DUTY UNPAID (DDU)
Shipping on a DDU (Delivery Duty Unpaid) basis means that import taxes and duties will not be shown on the Check Out page or paid through HEXA.GO. It is the sole responsibility of the customer to bear all applicable customs fees and import duties, which are levied once a shipment reaches your country. You will be notified and invoiced by courier service, the shipping courier upon delivery of your merchandise. Delays beyond our delivery estimations may occur due to customs clearance procedures and payments.
Please kindly note that HEXA.GO has no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order to avoid any unexpected charges.
Please be aware that for shipments that are not delivered successfully due to the provision of wrong addresses, customers are responsible for the shipping charge for both the first and thereafter delivery attempts.