Shipping & Delivery

We currently ship to the UK & Europe. All deliveries are delivered by Royal mail and Parcel force.

UK 

Free shipping to the UK 

Europe

International tracked delivery : £18

Free shipping for orders over £200

Place your order online before midday on any weekday (excluding Bank Holidays) and your order will be with you the next working day. Orders placed over the weekend will be dispatched on Monday.

CUSTOM DUTIES AND IMPORT TAXES

Prices displayed on the website are exclusive of duties and taxes. At this point of purchase, all customs duties and import taxes will be paid on a Delivery Duty Unpaid (DDU) basis, which also applies to orders that are qualified for free shipping.

These charges will be based on the total merchandise value and shipping destination before any discounts have been applied. Please note these charges are passed to your local customs authorities and therefore are non-refundable.

DELIVERY DUTY UNPAID (DDU)

Shipping on a DDU (Delivery Duty Unpaid) basis means that import taxes and duties will not be shown on the Check Out page or paid through HEXA.GO. It is the sole responsibility of the customer to bear all applicable customs fees and import duties, which are levied once a shipment reaches your country. You will be notified and invoiced by courier service, the shipping courier upon delivery of your merchandise. Delays beyond our delivery estimations may occur due to customs clearance procedures and payments.

Please kindly note that HEXA.GO has no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order to avoid any unexpected charges.

REDELIVERY

Please be aware that for shipments that are not delivered successfully due to the provision of wrong addresses, customers are responsible for the shipping charge for both the first and thereafter delivery attempts.